Complete Guide to Account Management

How to handle the basics of setting up your account, adding/removing users & changing permissions.

Learn About: 

  1. Setting up your Luceo account
  2. How to add users to your team
  3. Control user access
  4. Password reset & email change

Setting up your Luceo account

This article shows you how to activate your Luceo account, navigate to the different apps, and invite other users to your team.

Activating your Luceo account

  1. You will get an email from asking you to set your account password. Click the link and set your password.
  2. Your account is now activated, and you can log into any Luceo app you have access to!

A tour of the Luceo app launcher

  1.  Once you activate your account and log in, you will end up at your Luceo app launcher:
  2. You may not see all of the apps in the screenshot above - you will only see the apps you currently have access to from your Luceo subscription, or your membership with one of our partners.
  3. Below is a description of every app shown above:
    1. Home to your personal coaching portfolio, your team's knowledge library, and any of the coaches teaching coaches on Luceo's platform!
    2. Sessions: Track any and every interaction - or session - you and your staff has with players, and start understanding how your development plans are truly working. Plus, you'll finally be able to always accurately answer the question "when was the last time we ran that in practice?".  😀
    3. Assist for iOS: Assist by Luceo Sports is our mobile app. It's every person's home base, their one source of truth. Plus it's home to all of Luceo's learning games and your coaching tools - both remotely and in the huddle!
    4. Whiteboard for iPad: Luceo's first drawing and animation app, complete with our patented predictive drawing experience!
    5. Game plan editor: This is pretty straight forward - it's where you create and edit your game plans and other reports! 😉
    6. Assist Usage Reports: Same story, it is exactly what you probably expect it to be. Get summary and detailed usage reports to see what and how your team is reviewing everything.
    7. Team Setup & Settings: This is where you can add new users and manage their permissions. You can also add "stub users" here. If you have a package with custom branding, you can manage those settings here as well.
    8. Public Coaching Profile: Inspired by our work with NBA coaches during their job search and interview process, Rising Coaches members can create a public coaching profile to share with others.
    9. Rising Coaches Community: Connect with other coaches in a LinkedIn styled online community powering Rising Coaches.
    10. NHSBCA Coach Resources + NHSBCA Playbook: These apps are accessible to every member of a state coaching association that participates in the NHSBCA + Luceo membership program.
    11. Pure Sweat Virtual Courses: A virtual basketball school with dozens of courses from renowned NBA skill development trainer Drew Hanlen, founder of Pure Sweat Basketball.

Adding Users to Your Team

Create new user accounts for team members, set their role and app permissions, and send email invitations.

  1. Using your phone, tablet, or computer - visit the Team Setup & Settings app at
  2. Click the orange "+" button in the top right
  3. To invite users to your account, fill out the fields below and control which apps you want them to have access to. Mobile phone is optional.
    1. App descriptions can be found in this article

    1. After this, the user will have an account status of "Invited". Once they set their account password, the status will change to "Active"
  4. To create a "stub user" - a player or staff member you want to appear in lists in Assist or Sessions - you must:
    1. Do not enter an email address
    2. Turn off ALL app toggles
    3. This will result in a user with status = "Created". You can invite them at a later time by:
      1. Clicking on their name, adding their email address
      2. Clicking on account status and sending their invite
      3. Clicking on their apps & permissions link to give them access to different apps.


Controlling User Access

Remove other users from your account, a single team, or change their current role and/or permissions. Everything below is done in the Team Setup & Settings app: (

Remove a user from your account (and all teams)

  1. Click on the user's link in the "Organizations" column
  2. Change the toggle from on to off
  3. To reactive the user, simply turn the toggle back on!

Remove a user from one, but not all, teams

  1. Click on the user's link in the "Teams & Roles" column
  2. Here you can assign the user to a different role, and remove / add them from just that team - while keeping their account active

Change a user's app permissions

  1. Click on the user's link in the "Apps & Permissions" column
  2. Here you can turn any app your team has access to off and on, as well as set any app specific permissions such as Assist's self-destruct timer.


Password Reset & Email Change

How reset your Luceo password, change your email or re-send yourself your account invitation email. Getting a fresh invitation email and resetting your Luceo password is simple - and best part - they both work the same way. You don't even have to remember if you have already set up a Luceo account in the first place! 

  1. Visit the "Reset Luceo Password" page
  2. Enter your email address. You should get a banner similar to this:
  3. Check your inbox for an email from with instructions to reset - or set - your account password.

How to change your account email

Edit your profile on the Luceo App Launcher to change the email address associated with your account. Changing the email address you use to log into your Luceo account is simple.

  1. Visit the Luceo app launcher, click on your name in the top right corner, then click on Edit Profile
  2. Change your email address and then click the Save button. You can also change your account password on this page.