Missing content - When to use Refresh and Reload

This article explains the difference between reloading your playbook and refreshing your playbook in Assist.

When to Use:

  • Refresh - When you want to make sure you've downloaded the latest updates.
  • Reload - When something isn't downloading correctly, you can use Reload to clear everything and start fresh


Refresh allows you to download any updates made to the team such as; new concepts, changes in playbook organization, or more assets have been added, without having to download all playbook data again.


Reload removes all playbook data you have downloaded for the team and then downloads the playbook and assets from scratch.