---
title: "Getting a \"failed\" error message when trying to publish from Whiteboard or NHSBCA Playbooks"
description: Log out and back in to fix the problem
---

[Skip to content](https://solutions.luceosports.com/getting-a-failed-error-message-when-trying-to-publish-from-whiteboard-or-nhsbca-playbooks#main-content)

[Sign in](https://solutions.luceosports.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fsolutions.luceosports.com%2Fgetting-a-failed-error-message-when-trying-to-publish-from-whiteboard-or-nhsbca-playbooks&hsLang=en)

[![LuceoSports Logo - Full word white.png\]](https://solutions.luceosports.com/hs-fs/hubfs/Luceo%20Sports/LuceoSports%20Logo%20-%20Full%20word%20white.png?width=93&height=35&name=LuceoSports%20Logo%20-%20Full%20word%20white.png)](https://solutions.luceosports.com/?hsLang=en)

- [Solutions Center](https://solutions.luceosports.com/)
- [Go to Luceo Sports](https://www.luceosports.com)
- [Contact Us](https://solutions.luceosports.com/kb-tickets/new)

Open main navigation

Close main navigation

- [Solutions Center](https://solutions.luceosports.com/)
- [Go to Luceo Sports](https://www.luceosports.com)
- [Contact Us](https://solutions.luceosports.com/kb-tickets/new)
- [Sign in](https://solutions.luceosports.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fsolutions.luceosports.com%2Fgetting-a-failed-error-message-when-trying-to-publish-from-whiteboard-or-nhsbca-playbooks)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Solutions Center](https://solutions.luceosports.com/?hsLang=en)
2. [FAQs & Troubleshooting](https://solutions.luceosports.com/faqs-troubleshooting?hsLang=en)
3. [Whiteboard & NHSBCA Playbook Troubleshooting](https://solutions.luceosports.com/faqs-troubleshooting?hsLang=en#whiteboard-nhsbca-playbook-troubleshooting)

# Getting a "failed" error message when trying to publish from Whiteboard or NHSBCA Playbooks

## Log out and back in to fix the problem

The legacy Whiteboard and NHSBCA Playbooks apps sometimes lose your credential authorizations, and need you to log back in.

The problem is the apps do not actually tell you this. Instead, they show you a weird error message usually saying something about "Azure Store" - and always saying "FAILED" when you try to publish your changes.

This also causes issues with not being able to add or edit book / chapter icons.

 

**To fix the problem:**

1. Make sure your iPad is connected to the internet
2. On the Whiteboard home screen, tap on the menu in the top-right corner
3. Tap on "Logout"
4. Log back into your Luceo account
5. Select the same team you were working on before 
     1. This is very important! If you choose a different team the app will automatically reload the file, and your updates may be lost!
6. Tap on the menu in the top-right corner, and tap "Publish"
7. You should now get a "success" message!

- [Getting Started & Setup](https://solutions.luceosports.com/getting-started-setup?hsLang=en#main-content)
  
  
  
  
  
    - [Account Setup](https://solutions.luceosports.com/getting-started-setup?hsLang=en#account-setup)
    - [Getting Started w/LUCEO.APP](https://solutions.luceosports.com/getting-started-setup?hsLang=en#getting-started-w-luceo-app)
    - [Getting Started w/ASSIST Mobile App](https://solutions.luceosports.com/getting-started-setup?hsLang=en#getting-started-w-assist-mobile-app)
    - [Templates](https://solutions.luceosports.com/getting-started-setup?hsLang=en#templates)
- [Workflow Walkthroughs](https://solutions.luceosports.com/workflow-walkthroughs?hsLang=en#main-content)
  
  
  
  
  
    - [Draw Animated Diagrams](https://solutions.luceosports.com/workflow-walkthroughs?hsLang=en#draw-animated-diagrams)
    - [Record, Save, & Share Coaching Moments](https://solutions.luceosports.com/workflow-walkthroughs?hsLang=en#record-save-share-coaching-moments)
    - [Brain Games](https://solutions.luceosports.com/workflow-walkthroughs?hsLang=en#brain-games)
    - [Tech on the Bench](https://solutions.luceosports.com/workflow-walkthroughs?hsLang=en#tech-on-the-bench)
    - [Team Identity](https://solutions.luceosports.com/workflow-walkthroughs?hsLang=en#team-identity)
    - [Tracking Workouts & Development Sessions](https://solutions.luceosports.com/workflow-walkthroughs?hsLang=en#tracking-workouts-development-sessions)
    - [GamePlans & Reports](https://solutions.luceosports.com/workflow-walkthroughs?hsLang=en#gameplans-reports)
    - [Playbook Installs](https://solutions.luceosports.com/workflow-walkthroughs?hsLang=en#playbook-installs)
    - [Opponent Scouts](https://solutions.luceosports.com/workflow-walkthroughs?hsLang=en#opponent-scouts)
    - [Teaching the Playbook](https://solutions.luceosports.com/workflow-walkthroughs?hsLang=en#teaching-the-playbook)
- [FAQs & Troubleshooting](https://solutions.luceosports.com/faqs-troubleshooting?hsLang=en#main-content)
  
  
  
  
  
    - [Assist app Tips & Tricks](https://solutions.luceosports.com/faqs-troubleshooting?hsLang=en#assist-app-tips-tricks)
    - [Animation Playback](https://solutions.luceosports.com/faqs-troubleshooting?hsLang=en#animation-playback)
    - [Organizing Your Library](https://solutions.luceosports.com/faqs-troubleshooting?hsLang=en#organizing-your-library)
    - [Whiteboard & NHSBCA Playbook Troubleshooting](https://solutions.luceosports.com/faqs-troubleshooting?hsLang=en#whiteboard-nhsbca-playbook-troubleshooting)
    - [Subscription & Payment](https://solutions.luceosports.com/faqs-troubleshooting?hsLang=en#subscription-payment)
    - [Other Common Questions](https://solutions.luceosports.com/faqs-troubleshooting?hsLang=en#other-common-questions)
    - [Team Setup & Settings Controls](https://solutions.luceosports.com/faqs-troubleshooting?hsLang=en#team-setup-settings-controls)
    - [Play Drawing](https://solutions.luceosports.com/faqs-troubleshooting?hsLang=en#play-drawing)
    - [Buttons & Functions](https://solutions.luceosports.com/faqs-troubleshooting?hsLang=en#buttons-functions)
- [What's New](https://solutions.luceosports.com/whats-new?hsLang=en)
- [TEAM LUCEO](https://solutions.luceosports.com/team-luceo?hsLang=en#main-content)
  
  
  
  
  
    - [Success Operations](https://solutions.luceosports.com/team-luceo?hsLang=en#success-operations)

[![Chill listening crop-3](https://solutions.luceosports.com/hs-fs/hubfs/Company%20Logo/LuceoSports%20Logo%20@3x.png?width=63&height=24&name=LuceoSports%20Logo%20@3x.png "Chill listening crop-3")](https://solutions.luceosports.com?hsLang=en)

Solutions Center

Copyright © 2026, Luceo Sports